1. I have a question, what is the best way to get in contact?
Our preferred method of contact is email at info@theprincessandthepirate.com.au, if the matter is urgent you can also call Marissa on 0439393011 during business hours. Please be aware though that Marissa works from home with two small children so we may not always be able to answer your call.
2. Where is my order being sent from?
All orders are dispatched from our Brisbane office. Please note that Liz runs the Brisbane office which contains our stock and sends all the parcels, Marissa lives in the Northern Territory and does the online side of the business and has limited stock supplies available to her.
3. Can I pick up my order?
Our office is located a little out of Brisbane and is not set up for pick ups at this time.
4. I'm after my parcel in a hurry can it be sent today?
As Liz is the only person who packages orders and works full time during the week at another job this is something that is unfortunately not possible in most instances, orders are packed at night after hours and taken to the post office during a lunch break or after Liz's work hours.
5. Can you do cheaper postage?
We prefer to send items by Australia Post pre paid satchel . Express post can be added through the express postage catergory in the lefthand menu. Couriers are not currently an option due to Liz working full time at another job throughout the day.
6. Postage has come up at $16 but I only ordered small items?
Due to the cart set up postage is calculated in quantity of items not weight and size, if your items fit into a smaller satchel you will be refunded the excess postage charged.
7. Who designed your invitations and coordinated accessories?
All our invitations, tags, paper bunting etc were hand drawn and designed by Liz, they are sent to a local graphic illustrator who converts the hand drawn images to digital files.
8. Where are your products printed?
All our products are printed right here in Australia, most from a Brisbane owned and operated professional printer.
9. Are your items available wholesale?
We are currently offering some products wholesale, please email us with any enquiries.
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